Technical Support Representative

Employer Information



T: 02838332200


Technical Support Representative

Hours:  40 hours per week
Salary: Competitive
Ref No:  HRJOB6416 
Business Unit:  Clinical Technologies
Location:  Craigavon
Open To:  Internal and External Applicants

The Company

Almac is an exceptional, award winning, drug development solutions provider at the forefront of the pharmaceutical industry.  We are a privately owned organisation that has organically grown over 50 years and now employs in excess of 5,600 highly skilled personnel worldwide.  Our Global headquarters are located in Craigavon, Northern Ireland with additional operations throughout Europe (UK, Ireland), across the US (Pennsylvania, North Carolina and California) and in Asia (Singapore and Japan). 

The role

Almac Clinical Technologies supplies global pharmaceutical, biotech and research institutions with Interactive Response Technology (IRT) software solutions that can be customised to support the most complex of Clinical Trial study designs. Our market-leading solution for Patient Randomisation and Trial Supply Management, IXRS3®, is the most configurable and customisable Interactive Response Technology available.  We are hugely proud to support over 80 crucial research projects and clinical trials for treatment and vaccines for Coronavirus during the global pandemic. 

Working as part of the Project Services Team based in our global headquarters in Craigavon, Technical Support Representatives are responsible for providing immediate support to clinical study sites participating in clinical trials utilizing IVRS technology.  You will also support the wider clinical project services team by performing other IVRS related duties.

As part of a busy team within a rapidly growing organisation, operating within a challenging industry you will benefit from the numerous personal and professional developmental opportunities available throughout the Almac group.

Essential Criteria

  • GCSE Grade A-C in Maths and English Language (or equivalent level qualification)
  • Previous experience within a customer facing role within a service industry

Desirable Criteria
(The following criteria may be applied if a large pool of applicants exist)

  • Knowledge of the Clinical Trials industry

Additional essential and desirable criteria are outlined in the person specification attached to the online job posting.

Additional Information – Working Hours
Please note we have 2 roles available , working either:

Monday to Thursday 09.00-17.30 and Friday 05.00-13.30 (Sat & Sun = Off days)
Sunday to Thursday 05.00-13.30 (Fri & Sat = Off days)


  • Competitive salary
  • Family friendly flexible working
  • Annual bonus
  • Employee recognition programme
  • Learning and development opportunities and support
  • Health promotions
  • Enhanced pension contribution
  • Long service awards
  • 34 days annual leave allowance
  • Marriage leave
  • Free car parking
  • Moving house leave
  • Westfield healthcare benefit
  • Paid medical appointments
  • Bereavement Leave
  • Occupational sick pay
  • Enhanced maternity pay
  • On site physiotherapist
  • Critical illness policy
  • Perks discount scheme
  • Death in service benefit

Apply online at

Closing Date:  18th May 2021 at 1700 hours

  • Permanent
  • Craigavon
  • Closing date: Tuesday 18 May 2021
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