Senior CRM Executive

Employer Information

Agnew Group

E: personnel@agnews.co.uk

T: 02890 385 888

W: https://www.agnewcars.com

About the role… 

  • To answer Incoming calls to the Aftersales department and give best advice on a wide range of enquires, arrange bookings, and manage the workshop diary. Contact and advise prospective service customers on the maintenance of their vehicle.
  • To upsell additional service and maintenance work, update database and DMS system.
  • Advise daily on lost sales, trends and customer satisfaction. Ensure all customer contact data is maintained and updated at all times.

About us…

Established in 1931 by The Agnew Family, the Agnew Group became part of the Sytner Group of companies in 2012, the UK’s largest motor retailer, which in turn is owned by the Penske Automotive Group, USA. We operate 15 dealerships in the areas of Belfast, Newtownabbey and Portadown, representing 9 manufacturer brands. We also operate Agnew AutoStore in Portadown, Agnew Leasing, NI TPS, Agnew Repair Centre, Agnew Trade Centre and Agnew Car Buyer. We employ over 900 staff, sell over 18,000 new and used vehicles annually, with an annual turnover over £450m. 

About you…

Essential:

  • Experience of working in either a contact centre or a Service Department
  • A strong working knowledge of computerised systems such as customer databases (experience of CDK would be advantageous)
  • Demonstrate a professional and confident approach in dealing with both staff and customers. (Previous Management Experience would be
  • advantageous)
  • Excellent communication and presentation skills.
  • Ability to work as part of a team and the genuine desire to succeed.
  • Be attentive to detail.
  • Have a flexible approach to working hours.

Desirable:

  • Previous experience of working in a similar role in the motor trade.

  Remuneration and Benefits…

  • Salary: Dependent upon experience.
  • A subsidised Manufacturer Car Purchase Scheme available to both you and your family after a qualifying period.
  • Additional colleagues benefits which includes – preferential rates for servicing and parts, up to 20% off high street retailers, and privilege rates for hotels and trips.
  • And much more…

To apply for this exceptional opportunity, click on the apply / resume button.

Alternatively, please send your CV to personnel@agnews.co.uk with a covering letter demonstrating how you meet the criteria for our role. 

N.B. Applicants must demonstrate on their application form how they meet each of the criteria in order to be short-listed for interview. All completed applications must be received by 12:00 pm (midday) on Monday 21st June. Applications received after this deadline will not be accepted.

 As communication will be via email, please check your spam/junk folder.

The Agnew Group is an Equal Opportunities Employer

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