Product Support Specialist

Employer Information



T: 02838332200


Product Support Specialist

Location: Craigavon
Hours: 40 hours per week
Salary: Competitive
Business Unit: Clinical Services
Open To: Internal and External Applicants

Ref No.: HRJOB6598

The Company
Almac is an exceptional, award winning, drug development solutions provider at the forefront of the pharmaceutical industry.  We are a privately owned organisation that has organically grown over 50 years and now employs in excess of 5,600 highly skilled personnel worldwide.  Our Global headquarters is located in Craigavon, Northern Ireland with additional operations throughout Europe (UK, Ireland), across the US (Pennsylvania, North Carolina and California) and in Asia (Singapore and Japan). 

The Role
Working as part of the Internet Services team based in our global headquarters in Craigavon, you will be responsible for providing critical support to users of the Internet Services Group products accessed through the Almac Gateway. This role provides highly critical support not only to guarantee access to vital data through products, but also to ensure that product related problems that occur on studies are resolved. In this role the Product Support Specialist will develop in-depth knowledge of ISG’s products, data, and related processes that enables them to quickly assess and resolve problems. 

Additionally, The Product Support Specialist will assist Business Project Managers and Product Managers during both the product development life cycle and the software development life cycle for creating new ISG products, as well as maintaining and improving existing ISG products

As part of a busy team within a rapidly growing organisation, operating within a challenging industry you will benefit from the numerous personal and professional developmental opportunities available throughout the Almac group.

Essential Criteria

  • Have eligibility to work in the UK OR possess a valid work permit that will allow you to take up full time, permanent employment in the UK
  • Degree level qualification
  • Previous experience within a data intensive environment
  • Proficiency and working knowledge of Microsoft Office packages (to include Word, Excel, Outlook and PowerPoint), and .csv files

Desirable Criteria
(The following criteria may be applied if a large pool of applicants exist)

  • Degree level qualification in a Life Science or Computer Science related discipline
  • Previous experience within a customer facing role
  • Previous experience within a clinical research environment

• 34 days annual leave allowance
• Annual Bonus
• Competitive salary
• Critical illness policy
• Death in service benefit               
• Enhanced maternity pay
• Enhanced pension contribution
• Family friendly flexible working
• Free car parking
• Health promotions
• Learning and development opportunities and support
• Long service awards
• Marriage leave
• Moving house leave
• Occupational sick pay
• On site physiotherapist
• Paid medical appointments
• Perks discount scheme
• Subsidised restaurant
• Westfield health benefit
(Full detail including eligibility criteria is outlined in the company handbook)

To Apply: Tailor your CV to outline how you meet the criteria and upload it under the Job Advert at

Closing Date: 18 June 2021 at 17:00


  • Permanent
  • Craigavon
  • Closing date: Friday 18 Jun 2021
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