Customer/Patient Coordinator Team Leader

Employer Information



T: +44 (0) 28 9442 2413


We currently have a vacancy for a full time Customer Service Team Lead, on a temporary contract, to work within our new Travel Centres / Clinics. These positions will be based in Liverpool to help coordinate the collection of COVID samples for screening as part of a new contract. 

Customer/Patient Coordinator Team Lead – Full Time (Job Ref:21/LVTL)

Key tasks and Responsibilities

•    To work as part of a busy team, conducting Covid-19 PCR swabbing, as part of a screening scheme.
•    Opening/closing of the site.
•    Ensure smooth running of bookings, stock etc.
•    Meet and great clients on arrival, confirm booking and register their kits before directing towards swabbing station.
•    Registering individual’s details on various bespoke software systems. 
•    End of shift reports.
•    Delegating tasks to team.
•    Liaise with customer services and HQ.
•    Submitting reports to payroll.
•    Flexibility to work a shift pattern, this could include 12 hour shifts across a 7-day rota.
•    The adherence to company Health and Safety procedures and the maintenance of a safe working environment.
•    The strict adherence to the company’s Confidentiality Policy within and outside the organisation.  


•    Previous experience in a busy client facing role.
•    Previous systems experience, off the shelf or bespoke company software.
•    Excellent organisational skills.
•    Strong systems skills.


•    Previous sample collection experience – full training and PPE will be provided.
•    Whilst experience within the medical profession is not required, an interest in health care is desirable. 
•    Excellent organisational and time management skills. 
•    Previous supervisory/team lead experience.

About Randox:

Randox Laboratories is passionate about improving global health and saving lives through the development of innovative and pioneering products.  Through our commitment and the skill of our people we have grown to be a world leader in diagnostics for clinical healthcare, toxicology, food security and providing quality solutions to over 145 countries.  To serve our growing international markets, we require high calibre applicants with scientific, engineering, software and broader business skills – including sales, marketing, logistics, finance and many more. 
Central to the Randox ethos is our drive to improve healthcare worldwide and every one of our staff plays a vital role in this aim.

Randox Health is an Equal Opportunities Employer


  • Permanent
  • Liverpool
  • Closing date: Saturday 13 Nov 2021
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